Solutions Architect.
Executive Leader.

Founder & CEO of ITGG

Executive Summary

Senior IT Solutions Architect with over 26 years of global experience. Specializing in **Hybrid Cloud Architecture**, **GxP Compliance**, and **Modern Workplace Engineering**. As the founder of **ITGG**, I bridge the gap between high-level business strategy and robust technical execution for Fortune 500 clients.

J&JPharma
P&GConsumer
IFFR&D Lab
ShellEnergy
ToolstationRetail
ICNTTelecom

Professional Career Experience

Telecom / Retail

IT Manager – ICNT Organisation

2025 – Jan 2026 | The Netherlands

  • Directed 24/7 operations for 100+ retail and logistics sites.
  • Managed multi-vendor network (Aruba, Juniper, Huawei, MikroTik).
  • Led Azure/M365 cloud governance and Intune ecosystems.
  • Designed & replaced 120 workplace environments (4 segments per site).
  • Oversaw asset lifecycle and verified warranties for enterprise hardware.
Azure Intune SD-WAN Juniper Aruba ITSM
Insurance / GxP / Lab

Senior IT Coordinator – Figo Pet / Hexaware

2025 | Amsterdam, NL

  • Led 800+ workstation migrations and endpoint lifecycle via Intune.
  • Coordinated Okta identity migrations (SSO, SAML, OAuth, MFA).
  • Directed infrastructure projects in regulated GxP/R&D lab environments.
  • Managed ServiceNow Change & Incident Management processes.
  • Robotics integration and cloud security governance (Azure AD, RBAC).
Okta Azure AD ServiceNow GxP LIMS MES
Retail

Senior Support IT Engineer – Toolstation

2024 – 2025 | NL & BE

  • WAN/LAN and SD-WAN upgrades for 100+ retail locations.
  • Implemented 4G failover systems with DrayTek routers.
  • Managed asset lifecycle via Azure AD and Intune.

Historical Global Roles

IFF (2022-2024): Senior Team Lead & IT Coordinator (ServiceNow Champion EMEA).
Johnson & Johnson (2021-2022): Field Project Coordinator (Pharma IT Rollouts).
Procter & Gamble (2019-2020): Senior IT Consultant (Windows 11 & Okta IAM).
Atlas Copco (2018): IT Desktop Engineer.
Tech Mahindra (2017): Systems Support Engineer (Budapest).
Amarysia (2012-2016): Chief Operating Officer (COO).

Core Expertise & Certifications

Verified Credentials

PMP®
ITIL® Expert
Azure Architect
MCSA
CNE
GxP Compliance
ERP Specialist
Change Mgmt
LIMS
WebDevOps
AI Certified

Technical Solutions

  • Hybrid Cloud (Azure/AWS)
  • Identity (Okta, Entra ID)
  • SD-WAN & Network Security
  • Automation (PowerShell, CI/CD)

ITGG Solutions & Developing

Enterprise Services

  • Automation for Office 365
  • Remote Global Support
  • Data Center Migrations
  • Network Security Audits

Development Stack

  • PowerShell Scripting
  • Azure DevOps Pipelines
  • Custom IT Online Solutions
  • MES & LIMS Integrations

Marketing & Business Development

Expertise in high-growth digital marketing and brand visibility for IT organizations.

Social Media & Content

  • Social Media Expert: Multi-channel strategy.
  • YouTube & Video: High-impact technical content.
  • Instagram & TikTok: Trend-based engagement.
  • AI Design: AI-powered logos, videos, and templates.

Growth & Analytics

  • SEO Specialist: Search Engine Visibility.
  • Google Analytics: Traffic & ROI audits.
  • Maintenance: Site health & weekly reports.
  • DevOps Google: Marketing tool automation.

Contact Information

Ioannis Giannakouris

Founder ITGG | Solutions Architect

Available for global consultancy and strategic partnerships.